Our Sales Director, David Long, speaks to UK's No.1 Estate Agency Podcast 'Estate Agency X'
David Long is interviewed by Mark Burgess and Rob Brady of Iceberg Digital to discuss over two decades in the industry, discussing what has changed and what the future holds.
In this episode, hosts Mark Burgess and Rob Brady sit down with David Long, Sales Director at Newboulds & Co., to discuss the future of estate agency entrepreneurship.
In our conversation, David shares his journey from a corporate estate agency background to working for independents to founding a technologically driven and lifestyle-oriented estate agency. We explore the transition from a large corporation to a small, independent operation, where every decision, from phone calls to marketing, is crucial. David highlights the challenges of starting a sales department within an existing lettings agency during major events like Brexit and COVID-19 and discusses the importance of nurturing relationships over transactions in today's digital landscape.
We then discuss the motivations and challenges of growing an estate agency business, particularly the complexities of potentially managing a team and instead leveraging technology to streamline operations, improve efficiency, and enhance customer experience. How accountability towards implementing technology is important.
Finally, David shares insights on the future of the estate agency industry’s expectations of smaller firms and how technology plays in shaping its future.